Course Objectives:

The business world is increasingly becoming centered around the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. To perform the job well, the manager must understand the different roles of everyone involved on the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. In this course you will gain an understanding of the basic fundamentals of becoming an effective manager for your team.

Before a law student is able to begin practicing law, the student must endure years of intense studying and be familiar with many different legal precedents in order to understand how the law works. A surgeon must attend medical school for several years and have an extensive knowledge of the human body before they can begin operating on patients. Similarly, a manager must have a thorough understanding of team dynamics and the principles that make the difference between success and failure before they can effectively manage a group of people. By examining effective methods of communication, problem solving, delegation, and motivation, you can prepare yourself to be an effective manager.



You will:

In this course, you will explore the fundamental concepts of effective management.


  • Determine the roles that a manager must fill on a team, and explore the key areas of personal development.

  • Discover how to detect silent messages through body language and other means of nonverbal communication. You will also boost your listening skills through active listening.

  • Discover the stages of team development and how to motivate your team. Also, you'll examine the need for regular team meetings and how to resolve conflict.

  • Empower your workgroup through delegation and coaching, and optimize staff performance.

  • Discover ways of identifying problems and determining their root cause. You'll also explore techniques to identify and implement solutions effectively.




Course Content

Lesson 1: Developing as a Manager

Topic A: Identify Effective Manager Roles

Topic B: Develop Personal Skills


Lesson 2: Communicating Successfully

Topic A: Communicate Without Talking

Topic B: Manage Better by Listening

Topic C: Assert to Achieve


Lesson 3: Cultivating Great Teams

Topic A: Create an Invincible Team

Topic B: Inspire Team Success

Topic C: Run Team Meetings

Topic D: Resolve Conflicts Positively


Lesson 4: Empowering Your Workgroup

Topic A: Delegate for Results

Topic B: Coach for Achievement

Topic C: Optimize Staff Performance


Lesson 5: Creating Successful Solutions to Problems

Topic A: Identify and Define the Problem

Topic B: Determine the Root Cause

Topic C: Identify a Solution

Topic D: Implement Solutions Decisively



Call 603 879 0991 or

Email us today


Convenience and Quality instruction is our goal at John Mason Institute.

Available formats

Live in person instructor at our classroom or remote instruction in the traditional classroom style



Remote one on one  instruction for your convenience with our top quality teachers.

Instruction with a very flexible schedule

Do you need a class date and time not on the schedule or prefer the instruction be done at your location? Then please contact us and we work very hard to meet your needs.


Thanks! Message sent.


603 879 0991

Full Placement and Temporary service available with
John Mason Services
Now Featuring CCNA, CCNP and CCIE Training
Photography Services available including Headshots