Course Objectives:


To learn about the importance of emotional intelligence. 

It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.




You will:


In this course, you will explore the concept of emotional intelligence.


You will:

  • Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.

  • Assess and develop your personal emotional intelligence competencies.

  • Assess and develop your social emotional intelligence competencies.

  • Practice emotional intelligence in common workplace scenarios.





Course Content


Lesson 1: Recognizing the Benefits of Emotional Intelligence

Topic A: Define Emotional Intelligence

Topic B: Recognize EQ's Impact on Work Experience


Lesson 2: Increasing Your Personal Emotional Intelligence in the Workplace

Topic A: Develop Your Level of Self-Awareness

Topic B: Develop Your Self-Regulation Skills

Topic C: Develop Your Motivation


Lesson 3: Increasing Your Social Emotional Intelligence in the Workplace

Topic A: Develop Your Empathy

Topic B: Develop Your Social Skills


Lesson 4: Practicing Emotional Intelligence in the Workplace

Topic A: Practice Emotionally Intelligent Leadership

Topic B: Build an Emotionally Intelligent Team

Topic C: Manage Change

Topic D: Manage Conflict

Topic E: Coach for Performance



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Convenience and Quality instruction is our goal at John Mason Institute.

Available formats

Live in person instructor at our classroom or remote instruction in the traditional classroom style



Remote one on one  instruction for your convenience with our top quality teachers.

Instruction with a very flexible schedule

Do you need a class date and time not on the schedule or prefer the instruction be done at your location? Then please contact us and we work very hard to meet your needs.


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603 879 0991

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