ITIL® 4 Foundation

Retail Cost:  $750 

Length:  32 Hours  

Objective:  Develop an understanding of basic medical terminology  

Prerequisite:  Basic Computer Skills

Course Description:

  ITIL® is the world's leading best practice framework for implementing IT service management. Organizati on use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

Course Content

Lesson 1: ITIL 4 Overview

 Topic A: Introduction to ITIL

 Topic B: Key Concepts of ITIL

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Lesson 2: The ITIL Framework

 Topic A: The Four Dimensions of Service Management

 Topic B: The ITIL Service Value System

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Lesson 3: The ITIL Guiding Principles

 Topic A: Focus on Value

 Topic B: Start Where You Are

 Topic C: Progress Iteratively with Feedback

 Topic D: Collaborate and Promote Visibility

 Topic E: Think and Work Holistically

 Topic F: Keep It Simple and Practical

 Topic G: Optimize and Automate

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Lesson 4: The ITIL Service Value System

 Topic A: Governance

 Topic B: The Service Value Chain

 Topic C: Continual Improvement

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Lesson 5: Key ITIL Practices

 Topic A: Continual Improvement

 Topic B: Service Level Management

 Topic C: Change Control

 Topic D: Incident Management

 Topic E: Service Request Management

 Topic F: Service Desk

 Topic G: Problem Management

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Lesson 6: Other ITIL Practices

 Topic A: General Management Practices

 Topic B: Service Management Practices

 Topic C: Technical Management Practices

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