ITIL® 4 Foundation
Retail Cost: $750
Length: 32 Hours
Objective: Develop an understanding of basic medical terminology
Prerequisite: Basic Computer Skills
Course Description:
ITIL® is the world's leading best practice framework for implementing IT service management. Organizati on use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
Course Content
Lesson 1: ITIL 4 Overview
Topic A: Introduction to ITIL
Topic B: Key Concepts of ITIL
Lesson 2: The ITIL Framework
Topic A: The Four Dimensions of Service Management
Topic B: The ITIL Service Value System
Lesson 3: The ITIL Guiding Principles
Topic A: Focus on Value
Topic B: Start Where You Are
Topic C: Progress Iteratively with Feedback
Topic D: Collaborate and Promote Visibility
Topic E: Think and Work Holistically
Topic F: Keep It Simple and Practical
Topic G: Optimize and Automate
Lesson 4: The ITIL Service Value System
Topic A: Governance
Topic B: The Service Value Chain
Topic C: Continual Improvement
Lesson 5: Key ITIL Practices
Topic A: Continual Improvement
Topic B: Service Level Management
Topic C: Change Control
Topic D: Incident Management
Topic E: Service Request Management
Topic F: Service Desk
Topic G: Problem Management
Lesson 6: Other ITIL Practices
Topic A: General Management Practices
Topic B: Service Management Practices
Topic C: Technical Management Practices
Convenience and Quality instruction is our goal at John Mason Institute.
Available formats
Live in person instructor at our classroom or remote instruction in the traditional classroom style
Remote one on one instruction for your convenience with our top quality teachers.
Instruction with a very flexible schedule
Do you need a class date and time not on the schedule or prefer the instruction be done at your location? Then please contact us and we work very hard to meet your needs.