Course Objectives:


In this course, you will gain adaptable, specific tools for corporate problem solving.

You will:

Identify problem-solving principles and barriers.

Describe the impact of corporate culture on problem solving.

Analyze a problem to approach it effectively.

Generate potential solutions using creative and logical processes.

Carry out and evaluate your solution.

Build problem-solving teams through effective leadership.



Problem-Solving Skills (Second Edition) focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams.




Course Content

Lesson 1: Problem-Solving Basics

Topic A: Identify Problem-Solving Opportunities


Topic B: Determine a Problem-Solving Approach



Lesson 2: Corporate Problem Solving

Topic A: Develop Traits of Problem Solvers

Topic B: Utilize Problem-Solving Cultures

Topic C: Overview of the Problem-Solving Process

Lesson 3: Identifying and Analyzing Problems

Topic A: Identify the Problem

Topic B: Analyze the Problem

Lesson 4: Committing to a Solution

Topic A: Generate Solution Options

Topic B: Choose the Best Solution

Lesson 5: Solving the Problem

Topic A: Sell Your Solution

Topic B: Implement the Chosen Solution

Topic C: Evaluate the Implemented Solution

Lesson 6: Problem-Solving Teams

Topic A: Build Positive Group Dynamics

Topic B: Lead a Problem-Solving Team


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Convenience and Quality instruction is our goal at John Mason Institute.

Available formats

Live in person instructor at our classroom or remote instruction in the traditional classroom style



Remote one on one  instruction for your convenience with our top quality teachers.

Instruction with a very flexible schedule

Do you need a class date and time not on the schedule or prefer the instruction be done at your location? Then please contact us and we work very hard to meet your needs.


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603 879 0991

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