Course Objectives

Upon successful completion of this course, students will be able to:

  • discuss the basics of Six Sigma.

  • identify Six Sigma methodologies.

  • describe the fundamentals of the Define phase.

  • describe the fundamentals of project management.

  • apply management and planning tools used across the DMAIC methodology to identify opportunities for improvement.

  • identify key metrics of a Six Sigma project.

  • describe team dynamics.

  • identify the basic concepts related to the Measure phase.

  • perform basic probability and statistical calculations.

  • describe the data collection plan.

  • describe descriptive measures of statistics.

  • use graphical methods to depict process performance.

  • analyze and interpret a measurement system's capability.

  • conduct process capability and performance studies.

  • describe the fundamentals of the Analyze phase.

  • conduct hypothesis testing.

  • conduct the Six Sigma Improve phase.

  • describe the Control phase of the DMAIC methodology.

  • describe SPC.

  • describe the implementation of Six Sigma.

Course Content

Lesson 1: Fundamentals of Six Sigma


Topic 1A: Describe Six Sigma

Topic 1B: Identify Organizational Drivers and Metrics

Topic 1C: Describe Project Selection and Organizational Goals

Topic 1D: Describe Lean

Lesson 2: Identifying Six Sigma Methodologies


Topic 2A: Describe the DMAIC Methodology

Topic 2B: Describe the DFSS Methodology

Topic 2C: Describe QFD

Topic 2D: Describe DFMEA and PFMEA

Lesson 3: Conducting the Six Sigma Define Phase: Introduction


Topic 3A: Describe the Define Phase

Topic 3B: Describe Process Elements

Topic 3C: Identify Stakeholders and Process Owners

Topic 3D: Identify Customers

Topic 3E: Gather Customer Data

Topic 3F: Analyze Customer Data

Topic 3G: Translate Customer Requirements

Topic 3H: Identify Six Sigma Projects

Lesson 4: Conducting the Six Sigma Define Phase: Fundamentals of Project Management


Topic 4A: Draft a Project Charter

Topic 4B: Develop the Project Scope

Topic 4C: Identify Project Metrics

Topic 4D: Identify Project Planning Tools

Topic 4E: Describe Project Documentation

Topic 4F: Describe Project Risk Analysis

Topic 4G: Describe Project Closure

Lesson 5: Conducting the Six Sigma Define Phase: Management and Planning Tools


Topic 5A: Create an Interrelationship Digraph

Topic 5B: Create a Tree Diagram

Topic 5C: Create a Prioritization Matrix

Topic 5D: Describe a Matrix Diagram

Topic 5E: Draft a PDPC

Topic 5F: Create an Activity Network Diagram

Lesson 6: Conducting the Six Sigma Define Phase: Key Metrics of Projects


Topic 6A: Track Process Performance

Topic 6B: Perform FMEA

Lesson 7: Conducting the Six Sigma Define Phase: Team Dynamics


Topic 7A: Describe Six Sigma Team Stages and Dynamics

Topic 7B: Describe Six Sigma Teams and Roles

Topic 7C: Identify Team Tools

Topic 7D: Identify Effective Communication Techniques

Lesson 8: Conducting the Six Sigma Measure Phase: Introduction


Topic 8A: Describe the Measure Phase

Topic 8B: Draft a SIPOC

Topic 8C: Create a Process Map

Topic 8D: Describe Additional Process Documentation Tools

Topic 8E: Create a Fishbone Diagram

Topic 8F: Create a Cause-and-Effect Matrix

Lesson 9: Conducting the Six Sigma Measure Phase: Probability and Statistics


Topic 9A: Describe Basic Probability Concepts

Topic 9B: Identify Valid Statistical Conclusions

Topic 9C: Describe the Central Limit Theorem

Lesson 10: Conducting the Six Sigma Measure Phase: The Data Collection Plan


Topic 10A: Identify Data Types

Topic 10B: Identify Data Collection Methods

Topic 10C: Identify Sampling Types

Lesson 11: Conducting the Six Sigma Measure Phase: Descriptive Measures


Topic 11A: Introduction to Statistical Tools

Topic 11B: Compute Descriptive Statistical Measures

Topic 11C: Construct Probability Distribution Charts

Topic 11D: Describe Other Distributions

Lesson 12: Conducting the Six Sigma Measure Phase: Graphical Methods


Topic 12A: Create a Run Chart

Topic 12B: Create a Box-and-Whisker Plot

Topic 12C: Create a Stem-and-Leaf Plot

Topic 12D: Create a Scatter Plot

Topic 12E: Create Pareto Charts

Lesson 13: Conducting the Six Sigma Measure Phase: Measurement System Analysis


Topic 13A: Perform Measurement System Analysis

Topic 13B: Conduct the Gage R&R Study

Topic 13C: Interpret Gage R&R Data

Lesson 14: Conducting the Six Sigma Measure Phase: Process Capability and Performance


Topic 14A: Determine Process and Customer Specification Limits

Topic 14B: Conduct a Process Capability Study

Topic 14C: Interpret Process Capability

Topic 14D: Interpret Sigma Levels

Lesson 15: Conducting the Six Sigma Analyze Phase: Introduction


Topic 15A: Describe the Analyze Phase

Topic 15B: Perform Multi-Vari Studies

Topic 15C: Perform Simple Linear Correlation

Topic 15D: Perform Simple Regression

Lesson 16: Conducting the Six Sigma Analyze Phase: Hypothesis Testing


Topic 16A: Introduction to Hypothesis Testing

Topic 16B: Conduct Hypothesis Tests

Topic 16C: Perform t-Tests

Topic 16D: Perform Single-Factor ANOVA

Topic 16E: Perform Chi-Square Tests

Lesson 17: Conducting the Six Sigma Improve Phase


Topic 17A: Describe the Improve Phase

Topic 17B: Perform DOE

Topic 17C: Interpret Main Effects and Interaction Plots

Topic 17D: Generate Ideas for Solutions

Topic 17E: Pilot Solutions

Lesson 18: Conducting the Six Sigma Control Phase: Introduction


Topic 18A: Describe the Control Phase

Topic 18B: Draft a Control Plan

Lesson 19: Conducting the Six Sigma Control Phase: SPC


Topic 19A: Describe Control Charts

Topic 19B: Create Control Charts

Topic 19C: Interpret Control Charts

Topic 19D: Implement and Validate Solutions

Topic 19E: Six Sigma Project Closure

Lesson 20: Describing the Implementation of Six Sigma


Topic 20A: Identify the Essentials of Six Sigma Implementation

Topic 20B: Describe Six Sigma for Service Industries

Topic 20C: Describe DMAIC Failure Modes

Appendix A: Mapping Course Content to the Six Sigma Green Belt Objectives

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