New Hampshire Post Secondary Rules 

 

Admission

Class require a GED or better  and the ability to speak English

 

Scheduling 

John Mason Institute uses rolling admissions and some scheduled courses 

Grading System

Description of school’s grading system/requirements for completion/graduation: John Mason Institute does not issue traditional grades; we provide certifications of completion based on assigned work and attendance with at least a 80 percent completion rate of all assignments. 

New Hampshire Refund and Withdrawal Policy

All refunds shall be paid within 30 days upon written notification from a student of cancellation or withdrawal; and
Students receiving benefits from federal programs shall be subject to federal refund policies, rules and regulations
Beginning and ending dates, or rolling enrollment procedures: 
  1. Withdrawal/refund policy: A student may initiate the process of withdrawing by contacting John Mason Institute in writing up to three business days prior to course start date; USPS stamp date is the binding date. Upon withdrawal a student must resubmit any necessary applications before taking any future classes. Please read the Tuition Refund Policy for important information regarding withdrawals . 
    (1) All refunds shall be paid within 30 days upon written notification from a student of cancellation or withdrawal; and   (2)  Students receiving benefits from federal programs shall be subject to federal refund policies, rules and regulations;  
  2. Policy on transfer of credit: The transfer of credit is not applicable to courses offered at John Mason Institute. We do not issue credits for any courses. 

 

Complaint Process

 
Purpose            

The primary purpose of the grievance procedure is to reach an equitable solution to the problems of those students who have disputes with John Mason Institute, its employees, or the classroom conduct or practices of John Mason Institute instructors.            

 
Grievance            

A grievance means a difference, presented in writing that may arise between an instructor or administration staff person and a student or grievant, with respect but not limited to: A violation of established academic policies and regulations such as those governing examinations, advisement, and registration; Arbitrary and capricious evaluation or grading practices (if applicable); A violation of the student’s academic freedom including the freedom to ask questions and discuss ideas within the constraints of the given class time; Failure to meet obligations to students in such matter as adherence to scheduled class hours, taking timely action, or correcting errors. A grievant shall mean either an individual student or a group of students having the same grievance.           

 
Procedure for Handling Complaints          

  If a student has a complaint, it should first be discussed informally with the employee or instructor involved. Any settlement, withdrawal, or disposition of a complaint at this stage shall not constitute a binding precedent in the settlement of similar complaints.  The formal grievance should be presented in person, in writing, to the employee or instructor involved as soon as possible after the grievant feels that an abridgement of his or her rights has occurred, but in no case shall it be more than 10 working days later. (This time limit will not apply if a purely clerical error is discovered). The statement or grievance must include a summary of not more than one typewritten page stating the exact nature of the grievance, the specific action(s) on which it is based, and the remedy being sought. Supplementary materials may be presented to support the grievance.            

Resolution of the grievance may occur at any of three different steps:               

 

Step 1: The Employee or Instructor Involved    

The grievant shall present the grievance to the faculty or staff member involved. The parties shall attempt to resolve the grievances and shall, within 10 working days of receipt of the grievance, render a written decision to the grievant with copies to the Owner.    

 

Step 2: Owner    

If the grievance remains unresolved at Step 1, the grievant has 10 working days after receipt of the decision of the faculty or staff member to submit the grievance, in writing, to the Owner.   Within 10 working days of receipt of the grievance, the Owner shall meet with the grievant and the employee or instructor involved, either jointly or separately, to discuss the grievance. Within 10 working days of this formal discussion, the Owner will issue a decision in writing, with supporting reasons, to the grievant, the employee or instructor involved and the Director. The decision of the Owner is final and binding on all parties involved. 

 

Step 3:

In the case a student has exhausted the school’s grievance procedure and still claims to be aggrieved, the student has the right to appeal to the New Hampshire Department of Education, 101 Pleasant St., Concord, NH 03301, 603-271-6443  

© 2023 by John Mason Institute /Hellenic College 
436 Amherst street , Nashua, NH 03063, USA

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